Payment and Shipping


ACCEPTANCE OF YOUR ORDER


The display of any item on our website is not an offer to sell and www.circavintage.com shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.  If items that you order are out of stock, subject to a delay in stock updates or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.



DELIVERY INFORMATION


Circa Vintage London ships all items available on our website to most postal areas in the UK using Royal Mail Special Delivery including Northern Ireland, Isle of Man and the Channel Islands.  For worldwide deliveries we use Royal Mail International Signed For.  All items will be individually and securely packaged to ensure safe transit and delivery. We can also arrange same day courier delivery for customers living in London, please telephone during our opening hours to discuss the options. 

We insure each purchase during the time it is in transit until it is delivered to you. Once your order has been processed and shipped, you will receive an email containing your tracking number. Should you wish to track your parcel, please enter your tracking number on the Royal Mail website, www.royalmail.com.

For your security, all orders with www,circavintage.com must be delivered to the cardholder's billing address. Customers may also be subject to standard fraud prevention checks.  Failure to pass these checks will result in cancellation of your order.

All shipments require a signature on delivery.  If there is no-one available to receive the parcel, a calling card will be left for you to re-arrange delivery.

Orders dispatched are subject to credit clearance, address verification and availability of items.  We will contact you if there is a delay or if items are out of stock.  In order to make this process as fast as possible, please make sure that you supply all relevant contact details including an email address and phone number that you can be contacted on immediately if need be.


CHARGES AND OPTIONS

Standard UK delivery is FREE on all orders from Circa Vintage, either in our boutique or online.  Exclusions are: international delivery destinations and premium delivery services such as same day or guaranteed Saturday delivery.  It's also free for orders of any value if you opt to collect in person after making a purchase.

We usually ship within 2 working days Tuesday to Saturday after your order has been received and processed. Please note, items ordered online after 12pm on Saturday will not be posted until the following Tuesday when we reopen after the weekend.

Your order may be sent out in more than one package, especially if the items are bulky or heavy and therefore may arrive separately, but you won't incur additional delivery charges as a result.

If you order items separately, your order may be consolidated and those products will arrive together with any excess postage charges refunded.

We can't guarantee delivery within our usual timescales to a small number of remote rural areas.  See the section on Delivery arrangements for more details.

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box.  If this affects an order you place, we'll notify you as soon as possible.

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.


DELIVERY ARRANGEMENTS


Delivery Options  Price  Timing 

Royal Mail Special Delivery within 3 working days (up to 4 working days for remote areas)


Free

Delivery to UK mainland addresses: Monday to Saturday guaranteed by 1pm, excluding public holidays (Monday to Friday for remote areas).  If you require your package to arrive on a certain day Monday to Saturday please contact us after placing your order and we will try to meet your request.

Collection in person
Free


Available for collection during normal opening hours, please contact us to advise of approximate date and time of collection.  We may also be able to accommodate a collection outside of opening hours by prior arrangement.

Royal Mail International Signed For  £18
Delivery to: Western Europe 3-4 working days, Eastern Europe 5-6 working days, Rest of the Word 7-10 working days. All timings are approximate and delays may occur due to customs charges.  Please see “Customs and Import Duty” below.



VAT

If you are in the UK or EU and are shipping to the UK or EU, prices are shown inclusive of VAT (at the current rate).

Delivery outside the EU may be subject to local import duties and taxes. Please see below. 

 
CUSTOMS IMPORT DUTY

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. Any customs or import duties are charged once the parcel reaches its destination country.  Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as clearance processes and duty collection vary depending on the country and the amount of duties applicable.  This may delay your delivery, as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.  Duty payment may need to be confirmed and paid before clearance of the goods/or pay in cash on delivery of the duties when the courier delivers/or an invoice will be received by post after the goods are delivered.  Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Circa Vintage Ltd to you.  Local duties and taxes are non-refundable, should you wish to return an item.

For further details contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

 



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