We are delighted to offer our customers a Layaway program free of charge across our whole collection. On every Layaway item we ask for a 20% deposit with the balance paid over an agreed, flexible time frame. Deposit and cancellation arrangements are set out below and do not limit your statutory rights. Layaway is not transferable to other items during the layaway period. Please contact us if you would like to arrange layaway on one of our pieces.
Terms
Layaway is only available for Items over £300.
A 20% deposit is required to reserve the item, subject to the cancellation arrangements and statutory rights below.
Once the 20% deposit is paid, items will be placed on hold/Layaway for you so they cannot be purchased by anyone else.
We will set up regular payments as agreed for the remaining total.
What If I Need to Cancel?
If you need to cancel your layaway, please contact us. Where a statutory cancellation right applies, payments including the deposit will be refunded in accordance with our Refunds & Returns Policy. Outside those rights, our agreed cancellation arrangement is to refund payments above the initial 20% deposit, subject to any greater refund required by applicable law. Any deposit retention must be lawful and fair.
What If I Need to Return My Layaway Order?
Any orders purchased on Layaway are subject to our Refunds & Returns Policy. Applicable statutory cancellation and refund rights are not reduced to 48 hours or restricted to store credit. For a discretionary change-of-mind return outside those rights, please notify us within 48 hours; store credit is offered for the purchase total less the initial 20% deposit, only to the extent lawful. This voluntary arrangement does not replace a statutory refund.
How To Put Items on Layaway?
Please contact us via email and list which items you would like to put on Layaway. We will send you an invoice for the 20% Deposit within 24 hours. Once your deposit is paid, we will put the item on hold for you so it may not be purchased by anyone else. When final payment has been completed, your order will ship within 24-48 hours and we will send a Shipping Confirmation with Tracking.